There is no doubt in my mind, poor customer experience is destroying our competitive advantage. Here’s why…
As Seen On
The Insurance Technology Revolution Undone with Bill Wilson – ANR86
There is nobody better than Bill Wilson for a deep dive into insurtech and the business of insurance. Listen to our conversation on Agency Nation Radio…
Maybe We Should Have Listened to McKinsey & Company Four Years Ago – ANR85
Is it time to adjust our value proposition from “Your Local Agent” to “The Right Agent?” Listen and then share your thoughts on future of “Local”as a value proposition.
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Can Virtual Reality Change Our Relationship With Risk?
Explore the impact of virtual reality technology on human behavior and the effects that might have on the insurance industry. P.s. There’s an ostrich.
Poor Customer Experience is Destroying our Competitive Advantage – ANR87
There is no doubt in my mind, poor customer experience is destroying our competitive advantage. Here’s why…
The Scary Truth About How to Find a CSR that Sticks
What’s your first reaction when you get the resignation letter from one of your customer service representatives?
