Advantages of COVID
When you read the title you may say, what advantages does COVID-19 have? To our health, there are none. However, in pushing us to utilize technology, there are so many.
From a business perspective, when COVID-19 hit, we all were faced with the unknown. Most of us never encountered a pandemic before. Quickly we had to adapt–scrambling to set up the spare bedroom as an office, getting acclimated to servicing our clients virtually, along with managing our office employees via numerous calls and Zoom meetings. At first, we were all taken back, but about 30 days into it, knowing that getting back to the norm was in the future, we all adapted.
Here we are almost one year later. What was once the norm seems so foreign. The old ways of doing tasks seem disoriented. You ask yourself what is the component that allowed the adaptability to occur? I cannot speak for everyone, but for me and our agency, it was technology.
I would like to share some of the ways in which technology came to our office’s rescue.
- Scanning – there are apps you can download to your phone or tablet that will do scanning and create a pdf.
- Printing – not everyone has a printer at home. You can still print, but instead of choosing a specific printer, choose pdf option. Once you do this you can choose which pages you need, instead of printing a whole 180-page document.
- Conference Call Number – there are many services out there that have free 800 number set-ups, some even record the call for you. Having this allows for group meetings with clients or internal staff.
- Google Drive – every office has common documents and forms used by everyone. Create a Google drive and upload all of the forms for easy access by anyone from anywhere.
- WeTransfer – is a free application that can be used to send up to 2GB of files. How many times have you been in a situation where you had to break up an email into multiple emails because the file is too big?
Technology is not for everyone. It can be intimidating, however the methods and services available for using technology today have made it user friendly. Even though it seems challenging at times, there are good days also. Don’t be afraid to utilize technology! The way I see it is, if you can think it, there is a good possibility that it can be done.
Change is hard. We have all heard those words before. But with the right mindset, planning and vision you can accomplish just about anything.
Karen is a partner of the John Morgan McLachlan Agency, Inc. which offers commercial lines, personal lines, excess & surplus / specialty insurance, claims management, strategic partnerships and member solutions.
When working with a client her goal is to provide the best risk management solution that will meet their needs. In 2012 she received the professional CIC designation as Certified Insurance Counselor, and is currently studying to obtain her AAI (Accredited Advisor of Insurance), and AAIM (Accredited Advisor of Insurance Management). Her view is that educating others about insurance, whether they are her clients or not, is important. The platforms on which she educates others are LinkedIn and YouTube, and has a podcast called “Risk Intelligence” which can be found on iTunes, Spotify, Google and AnchorFM.
Karen is currently a member of the District XIII Ethics Committee, serves as a Board Director for the Metropolitan Builders and Contractors Association, as well as being very active in several community focus groups. Her other interests include playing golf, guitar, traveling and long distance road biking. She has been married for 27 years to her husband David.
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