Self-Service: A Great Way to Help (and keep) Your Customers

Whether it’s paying a bill, starting a claim online or getting proof of insurance, your customers will appreciate the flexibility and control that self-service options can provide.

Recent Articles

Price VS Value - A False Dichotomy

Price VS Value – A False Dichotomy

I’m here to propose that there is narrative in our industry that is founded upon a false dichotomy. It happens ... more
Three Ways to "Go Deeper" as an Agent

Three Ways to “Go Deeper” as an Agent

Quality over quantity. While most agencies are saying “more, more, more,” Brent Kelly says “better.” ... more
10 Urgent Things You MUST Do to Stay Relevant in 2020, Pt. 2

10 Urgent Things You MUST Do to Stay Relevant in 2020, Pt. 2

Part 2 of this series completes your priority list for how to stay relevant in 2020 ... more
Transformation Without Trauma: Let’s Take the Fear Out of the Future of Insurance

Transformation Without Trauma: Let’s Take the Fear Out of the Future of Insurance

While the insurance landscape is changing fast, luckily so is the pace of innovation ... more
10 Ways for Insurance Agents to Stand Out on Social Media

10 Ways for Insurance Agents to Stand Out on Social Media

Let's face it as an agent, you have to get creative when it comes to building a business, so that ... more
2020: Winning in the Digital Revolution of Insurance

2020: Winning in the Digital Revolution of Insurance

Whether it’s implementing a foundational management system, adopting customer self-service portals and mobile apps, or setting up digital connectivity with ... more
AFTF's 20 Insurance Leaders to Watch in 2020

AFTF’s 20 Insurance Leaders to Watch in 2020

Liberty Mutual | Safeco is shining a light on 20 insurance leaders who are blazing new trails in the independent ... more
2020 Goal: Understand SEO

2020 Goal: Understand SEO

2020 is here, which means that if you haven’t built the content you share with SEO (Search Engine Optimization) in ... more
Extreme Agency Makeover

Extreme Agency Makeover

Let's forget about "Shameless," "Breaking Bad" or "Game of Thrones." Peter van Aartrijk has an idea for a new show ... more
ACT: Free Technology Resources for Big "I" Members

ACT: Free Technology Resources for Big “I” Members

The Agents Council for Technology (ACT) provides free technology services to independent agents. Are you taking advantage? ... more
Insurance & Technology, a Budding Romance (Part 2)

Insurance & Technology, a Budding Romance (Part 2)

Here’s what I, a complete newbie to the world of insurance, have observed about the industry’s current relationship with technology ... more
Understanding Millennials

Understanding Millennials

While the employability of Millennials is generally considered questionable, the problem may not be them, but our core values as ... more

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