ProNavigator’s AI is Improving the Human Customer Experience
Joseph D’Souza is making sure Artificial Intelligence understands the things you shouldn’t be doing in your insurance agency.
The Evolution of Encompass Insurance with Pat Macellaro
It might be overused and hard to imagine if you’ve never experienced it at a high level, but it all come down to leadership.
Succession Planning: the Insurance Industry’s Silent Killer
There is a tsunami bearing down on the insurance industry. Our great ruin will be succession or rather our complete disregard for succession planning.
Building a Better Mousetrap: Structured Data and Your Insurance Website
“Build a better mousetrap, and the world will beat a path to your door.” Though heralded by innovators and entrepreneurs alike, this classic misquotation of Ralph Waldo Emerson is no longer true (if it ever was). A better mousetrap will not lead to...
3 Tasks Insurance Leaders Must Perform to Grow Their Agency
Stop processing change requests, stop taking service calls and stop pretending like you’re doing something important in your management system.