Joseph D’Souza is making sure Artificial Intelligence understands the things you shouldn’t be doing in your insurance agency.
It might be overused and hard to imagine if you’ve never experienced it at a high level, but it all come down to leadership.
There is a tsunami bearing down on the insurance industry. Our great ruin will be succession or rather our complete disregard for succession planning.
“Build a better mousetrap, and the world will beat a path to your door.” Though heralded by innovators and entrepreneurs alike, this classic misquotation of Ralph Waldo Emerson is no longer true (if it ever was). A better mousetrap will not lead to success, but rather is the baseline upon which success is built. Simply […]
Stop processing change requests, stop taking service calls and stop pretending like you’re doing something important in your management system.
Are you losing the insurance talent war? Is your talent gap getting larger every year? Here is how you hire the best next generation insurance professionals.
Do you know the difference between customer experience and customer service and which happens when?
It’s hard to capture and even harder to recreate, now matter what, creativity is dangerous inside your insurance agency. Because so few people have it.
Are you brave enough to actually do the things you wish could be done different in the insurance industry, instead of just talking about it?