Author: Ryan Hanley
ProNavigator’s AI is Improving the Human Customer Experience
Joseph D'Souza is making sure Artificial Intelligence understands the things you shouldn't be doing in your insurance agency ... more
The Evolution of Encompass Insurance with Pat Macellaro
It might be overused and hard to imagine if you've never experienced it at a high level, but it all ... more
Succession Planning: the Insurance Industry’s Silent Killer
There is a tsunami bearing down on the insurance industry. Our great ruin will be succession or rather our complete ... more
Building a Better Mousetrap: Structured Data and Your Insurance Website
"Build a better mousetrap, and the world will beat a path to your door." Though heralded by innovators and entrepreneurs ... more
3 Tasks Insurance Leaders Must Perform to Grow Their Agency
Stop processing change requests, stop taking service calls and stop pretending like you're doing something important in your management system ... more
Insurance Talent Gap: 5 Ways to Hire the Best Next Generation Insurance Professionals
Are you losing the insurance talent war? Is your talent gap getting larger every year? Here is how you hire ... more
Crushing Customer Loyalty in 100 Days with Joey Coleman
Do you know the difference between customer experience and customer service and which happens when? ... more
Woody Brown: The Origin of a Creative Insurance Agent
It's hard to capture and even harder to recreate, now matter what, creativity is dangerous inside your insurance agency. Because ... more
Breaking Customer Inertia with Jeremy Hallett
Are you brave enough to actually do the things you wish could be done different in the insurance industry, instead ... more
Why We Win (And You Don’t)
Subscribe and never miss an episode... iTunesStitcher Is because of a creative culture that won't stop. Culture Tough to pin ... more
I.C.E.C.R.E.A.M. for Business Leaders with Billy Williams
Most business leaders are pretty good at the skills their actual job requires. That means you can sell insurance, but ... more
Ryan Walter on Leaders Following Leaders
There's no room for followers or blame in a successful organization. If your leading the agency your people will emulate ... more
