Author: Ryan Hanley

ProNavigator's AI is Improving the Human Customer Experience

ProNavigator’s AI is Improving the Human Customer Experience

Joseph D'Souza is making sure Artificial Intelligence understands the things you shouldn't be doing in your insurance agency ... more
The Evolution of Encompass Insurance with Pat Macellaro

The Evolution of Encompass Insurance with Pat Macellaro

It might be overused and hard to imagine if you've never experienced it at a high level, but it all ... more
insurance succession planning

Succession Planning: the Insurance Industry’s Silent Killer

There is a tsunami bearing down on the insurance industry. Our great ruin will be succession or rather our complete ... more
structured data schema insurance websites

Building a Better Mousetrap: Structured Data and Your Insurance Website

"Build a better mousetrap, and the world will beat a path to your door."  Though heralded by innovators and entrepreneurs ... more
tasks insurance leaders must perform

3 Tasks Insurance Leaders Must Perform to Grow Their Agency

Stop processing change requests, stop taking service calls and stop pretending like you're doing something important in your management system ... more
insurance industry operational obstacles

Insurance Talent Gap: 5 Ways to Hire the Best Next Generation Insurance Professionals

Are you losing the insurance talent war? Is your talent gap getting larger every year? Here is how you hire ... more
Crushing Customer Loyalty in 100 Days with Joey Coleman

Crushing Customer Loyalty in 100 Days with Joey Coleman

Do you know the difference between customer experience and customer service and which happens when? ... more
Woody Brown: The Origin of a Creative Insurance Agent

Woody Brown: The Origin of a Creative Insurance Agent

It's hard to capture and even harder to recreate, now matter what, creativity is dangerous inside your insurance agency. Because ... more
Breaking Customer Inertia with Jeremy Hallett

Breaking Customer Inertia with Jeremy Hallett

Are you brave enough to actually do the things you wish could be done different in the insurance industry, instead ... more
Why We Win (And You Don't)

Why We Win (And You Don’t)

Subscribe and never miss an episode... iTunesStitcher Is because of a creative culture that won't stop. Culture Tough to pin ... more
I.C.E.C.R.E.A.M. for Business Leaders with Billy Williams

I.C.E.C.R.E.A.M. for Business Leaders with Billy Williams

Most business leaders are pretty good at the skills their actual job requires. That means you can sell insurance, but ... more
Ryan Walter on Leaders Following Leaders

Ryan Walter on Leaders Following Leaders

There's no room for followers or blame in a successful organization. If your leading the agency your people will emulate ... more
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