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It all starts with over communicating everything to make sure everyone knows what needs to be done.
This needs to happen the entire time something bad is happening to your client.
Because it only takes one missed phone called to ruin the entire experience for everyone.
That means you better have relationships ready across all your carrier claims teams to make sure that doesn’t happen.
That’s what I talk to John Bachmann about as he shares his experience from the trenches to improve how you make bad things better.
Make sure to connect with John o LinkedIn.