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Few insurance carriers lean into customer experience like Plymouth Rock.
This is why a recent announcement, stating that through their Bunker Hill Insurance brand, Plymouth Rock was going to fix the “Broken” homeowners insurance quoting process in Pennsylvania caught my eye.
In this episode of Agency Nation Radio, we’re joined by Bill Martin, CEO of Bunker Hill Insurance to share his perspective on the insurance customer experience, the “Broken” homeowners insurance product and the future of insurance technology.
What started as a discussion about a interesting new insurance product, blossomed into a dynamic and engaging conversation on the insurance customer experience.
Plymouth Rock has focused their new product on insurance customer needs first and their own legacy underwriting process needs second in an effort to improve the overall customer experience.
Specifically, they plans to you use “Big Data” sets to pre-rate 3.92 million Pennsylvania homes for immediate quote and bind.
This tool will be made available to independent insurance agents.
Resources mentioned in this episode:
- Plymouth Rock’s plan to fix “broken” homeowner’s insurance
- Plymouth Rock Assurance
- Bunker Hill Insurance
- Connect with Bill Martin on LinkedIn
More podcasts on customer experience:
- Jeff Roy Explains the Insurance Customer Experience 3.0
- Poor Customer Experience is Destroying our Competitive Advantage
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