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This mentality is rarely confused with a legacy independent insurance agency.
Mostly because good is better than expected most of the time, forget anything else.
To be fair, that’s not to say all agents and/or agencies start out that way.
The bigger question instead is, was that mentality ability to survive until something could be done about it?
That’s what I talk to Bogus Handzel, of Handzel and Associates, about as he figures out what IS good enough.